As of 11/1/2020 The Hive Bakeshop recommends all clients submit their custom order requests at least 1-2 weeks prior to the date they need their request fulfilled. Due to high demand for custom orders and holiday pre-orders we cannot fulfill all order requests. Even when a request is submitted with ample notice, please understand we may already be fully booked on your day. We may try to propose an alternate day pickup to accommodate your request. We respond to all inquiries in 1-2 business days after receipt through the online form or through direct email. Custom order requests are only accepted online- we do not accept in-store requests in an effort to reduce time spent in line for all customers. We look forward to helping you create a beautiful and memorable custom order!